We would like to inform you of planned maintenance that will occur on Thursday, February 6, from 1-5 a.m. During the maintenance window, all customers can expect to be without service for up to 60 minutes.
Our network engineering team will be replacing one of our core routers, a critical piece of our network infrastructure. The new hardware will help us ensure better connections and stability for all customers.
What to expect:
- Internet customers will experience slow speeds, web page timeouts and periods of lost connectivity.
- Phone customers may not be able to complete calls or calls may be dropped.
- Video customers will experience intermittent loss of service throughout the maintenance window. This includes all channels and VOD services
Slow Internet, web page timeouts and periods of lost connectivity should be expected during the maintenance window. If you continue to experience issues after the maintenance window, please perform a power cycle on your equipment. To power cycle your equipment, simply unplug it, count to ten, and plug it back in.
If your services have not returned to normal by 5 a.m. and power cycling your equipment has not resolved the issue, give us a call at 541-382-5551.