Monthly Archives: September 2014

Fall Sun Outages: Oct. 5-Oct. 14

Fall Sun Outages: Oct. 5-Oct. 14

SolarOutage_slider2An astronomical phenomenon called sun outage disrupts cable TV service twice a year. You can expect sun outages from October 5 through October 14, between 8 a.m and 3 p.m.

For those of you who are interested in astronomy, solar outages occur around the spring and summer equinoxes. At these times, the sun’s low path in the sky takes it directly behind a communication satellite that transmits signals to a station on earth. The sun’s rays interfere with the signals between the communication satellite and the earth station.

Our customers may notice the effects of the solar outage — blocks or momentary freezing on your TV — around the fall equinox. You might even lose certain channels for a little while.

Unfortunately, there is nothing we can do to prevent the mighty sun from interfering with your live TV viewing. The outages should last no longer than 15 minutes per day Oct. 5-Oct. 14.

Our apologies; let us make it up to you

Our apologies; let us make it up to you

We’d like to provide an explanation of the video outage that occurred on Monday, Sept. 8, and offer a sincere apology for the service interruption. We strive every day to prevent events such as this, and it pains us to have interrupted your video service. To help you understand the outage, we’d like to provide… Continue Reading

Video Outage

Video Outage

10 p.m. update – We are focusing our efforts tonight on fixing the remaining audio/video sync issues. Video On Demand restoration work begin tomorrow morning. If your video services are not functioning normally, try resetting your set top boxes: Unplug the power cord from your set top box Count to 10 Plug the power cord back in Your… Continue Reading

Video Outage

Video Outage

11 AM Update Thank you for bearing with us this morning. Our engineering team has been working overnight to fix the video outage and is getting closer to a resolution. The latest estimate from engineering is noon for restored services. Continue Reading

Phone scams leave you hanging

Phone scams leave you hanging

Phone scams are getting more persistent, even in Central Oregon. Scam artists are taking to the phone, and people are getting hooked. Crooks are selling dream vacations, bogus stock tips, or promising a stake in huge lottery winnings. The offer sounds really good: “You are the winner of an all-expenses paid vacation to Europe. All… Continue Reading

Are you ready for the football season?

Are you ready for the football season?

BendBroadband is gearing up for a long, exciting season featuring everything from local high school sports to college ball to the NFL. We carry ESPN, ESPN 2, NFL Network, Fox Sports 1, Pac-12 Network, SEC Network and much more. BendBroadband broadcasts all high school football action, live in HD, on COTV Sports on Channel 611 and… Continue Reading

Updated Alpha Features

Updated Alpha Features

It has been three and a half years since BendBroadband launched the Alpha entertainment system, bringing TV, the Internet and communications into a single platform. Many of our customers have chosen Alpha for their homes, and we continue to receive positive feedback about the Alpha experience. As with any good system, Alpha needs to keep up with… Continue Reading

TDS acquires BendBroadband

TDS acquires BendBroadband

Release date – Sept. 2 at 9:30 a.m. PST TDS acquires BendBroadband in Central Oregon TDS Telecom to manage operations as it expands its cable and broadband portfolio in U.S. MADISON, Wis. (Sept. 2, 2014)—TDS Telecom, a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], announces the completion of the purchase of substantially all of the… Continue Reading