Author Archives: Shelby

Mail Outage

Mail Outage

Update: Our Systems team has successfully repaired our mail platform. We are aware of a large queue of backlogged messages, but expect no e-mail or voice-mail loss from this outage. Thank you for your patience.

Earlier: We are aware of an issue with sending and receiving of BendBroadband emails, as well as our voicemail service. Our technicians are diligently working to resolve this and at this time we have no estimated time of resolution. For the latest information visit www.Facebook.com/BendBroadband

 

 

 

South Bend Outage Due to Overnight Accident

South Bend Outage Due to Overnight Accident

At 12:30 a.m. on Wednesday a vehicle damaged BendBroadband fiber facilities servicing the south end of Bend. The accident has resulted in a widespread service outage in the surrounding areas.  Teams began restoration at 1am and expect the first services restored by 11 a.m. However, it will be this evening before all services are back… Continue Reading

Voicemail & Email Outage

Voicemail & Email Outage

Our engineers are currently investigating an email and voicemail outage. We’ll provide more details as they become available. 3:30 p.m. Thank you for your patience. Services are coming back online slowly, and expect them to come back throughout the evening. 5 p.m. Mail systems continue to come back up and more access is now possible for… Continue Reading

Maintenance Notice: Nov. 13 & 20

Good news for Bend customers based downtown and in the neighborhoods southeast of Pilot Butte: We will be performing maintenance in your neighborhoods this month, which will increase network performance. Once the maintenance is complete, customers in these areas will experience service improvements such as increased Internet Speeds at peak usage times. Network maintenance is… Continue Reading

Our apologies; let us make it up to you

Our apologies; let us make it up to you

We’d like to provide an explanation of the video outage that occurred on Monday, Sept. 8, and offer a sincere apology for the service interruption. We strive every day to prevent events such as this, and it pains us to have interrupted your video service. To help you understand the outage, we’d like to provide… Continue Reading

Video Outage

Video Outage

10 p.m. update – We are focusing our efforts tonight on fixing the remaining audio/video sync issues. Video On Demand restoration work begin tomorrow morning. If your video services are not functioning normally, try resetting your set top boxes: Unplug the power cord from your set top box Count to 10 Plug the power cord back in Your… Continue Reading

TDS acquires BendBroadband

TDS acquires BendBroadband

Release date – Sept. 2 at 9:30 a.m. PST TDS acquires BendBroadband in Central Oregon TDS Telecom to manage operations as it expands its cable and broadband portfolio in U.S. MADISON, Wis. (Sept. 2, 2014)—TDS Telecom, a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], announces the completion of the purchase of substantially all of the… Continue Reading

John Hammarley Wins Prestigious EMMY Award

 Bend Television Reporter John Hammarley Wins Prestigious EMMY Award and Recognition Award Honors Veteran Reporter’s Story about a Bend Man’s Mission to Help Kids Bend, Oregon – June 9, 2014. John Hammarley, feature reporter for BendBroadband’s Zolo Media, won his fifth career EMMY® Award at the 51st annual ceremony of the Northwest Chapter of the National… Continue Reading

A New Chapter for BendBroadband

A New Chapter for BendBroadband

BendBroadband has been a proud part of the Central Oregon community for over 50 years.  We are pleased announce a new chapter in our storied history as Central Oregon’s premier communications provider.  Yesterday, BendBroadband disclosed that it is being acquired by Telephone and Data Systems (“TDS”).  The transaction includes our affiliated companies Zolo Media and… Continue Reading