Category Archives: Hot Topics

Sun outages, coming soon

sun outage 1

A wise man once sang:

“Here comes the sun, doot-doot-do-doo
Here comes the sun, and I say it’s alright.”

And now, here comes another round of sun outages, from 8 a.m. to 3 p.m. Oct. 5-15.

So what the heck is a sun outage? Well, for about two weeks each spring and fall, cable companies experience a technical phenomenon in which the sun causes “solar interference” to all geostationary satellite signals. As the sun’s path across the sky gets lower each day, there are times when it is in a direct line behind a communication satellite that is sending signals to a receiving satellite antenna here on earth. When the antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. That’s when a sun outage occurs.

"Macro-blocking" or "tiling" of channels occurs during sun outages.
“Macro-blocking” or “tiling” of channels occurs during sun outages.

At first, the effects of a sun outage are minimal. But they will gradually worsen to the point of total outage. Some channels will experience “macro-blocking” or “tiling” of the picture before and after peak times. These are the channels we receive digitally from the satellite.

Sun outages typically occur during a 15-day period in February or March and September or October and can last as long as 15 minutes a day. The effects of a sun outage vary in degree from minimal to total outage throughout the 15 days. Once it reaches its peak, the interference will gradually decrease, becoming less noticeable each day after.

Unfortunately, there is technically nothing we can do to prevent sun outages from occurring. Each satellite service that we receive signals from will experience this interference in the timeframe mentioned above.

Thanks to BendBroadband headend technician Tim Wolford for the info!

Customer notification: truTV HD moving to West Coast feed

Effective at 6 a.m. tomorrow (Wednesday, Sept. 30), the truTV channel is moving to its West Coast feed within BendBroadband’s coverage area. This change is required by the network’s parent company and only affects the HD version of the channel, which airs on 742. The SD version on 142 will not be affected. For Central… Continue Reading

Customer Notice: Investigation Discovery channel

On October 1, we will be adding Investigation Discovery channel to our Essentials and Preferred television lineups. Previously available only to Bronze Tier customers as a premium, you’ll find Investigation Discovery on channel 159. Investigation Discovery is an American network owned by Discovery Communications that features documentary-style programming dealing with true crime subjects, often of… Continue Reading

Local high school football live on COTV

As noted, football season is officially back, and that goes for Central Oregon’s high school teams, too. This season, COTV (channels 11 / 611 HD) will broadcast nine regular season games featuring local teams, plus two playoff games, on Friday nights between now and Nov. 13. Tonight’s season opener features the Bend High Lava Bears… Continue Reading

Know your BendBroadband email password

Know your BendBroadband email password

According to the stat gurus on BendBroadband’s Technical Support team — available 24/7! — around 10 percent of the calls the department receives in a given month are for email-related issues. And many of those issues could have been resolved more quickly, or not prompted a call for help at all, if the customer knew… Continue Reading



The subject line says it all: Football season is upon us. The NFL’s preseason began last week, and college football kicks off Sept. 3. Go Seahawks! Go Beavers! Go Ducks! Go Whoever Your Team Is! Among American sports fans, no other sport comes close to football in popularity. Last February’s Super Bowl XLIX stands as… Continue Reading

Behind the scenes at myWindow

Behind the scenes at myWindow

If you’ve ever watched a myWindow segment, you’ve probably noticed the reporting team isn’t simply sitting behind a desk. They’re exploring Central Oregon and bringing the audience along. Whether John Hammarley is learning to flip his kayak, Mackenzie Wilson is giving paragliding a shot, or Kerri Stewart is getting fashion tips from local pros, each episode explores a different adventure and topic… Continue Reading

We’re trading convenience for safety: Take precautions on public WiFi

We’re trading convenience for safety: Take precautions on public WiFi

We’re online, but we’re not being safe about it. The results of a new study reveal people don’t understand key elements of cybersecurity. Worse, even those that are aware of the risks are doing things they know they shouldn’t, upping the odds they’ll get scammed. The AARP interviewed 800 people age 18 and older over… Continue Reading