Category Archives: Outages

outages will appear on the top of the support pages.

BendBroadband service, network upgrades

The first of several network upgrades was completed in the BendBroadband service area on March 21. The scheduled upgrade in the communities of Bend, Redmond and Terrebonne improved capacity of the network for 13,000 BendBroadband customers.

These upgrades took place during the standard maintenance window of midnight to 6 a.m. Everything is done to make sure the upgrade is completed prior to 6 a.m.

This first upgrade affected about 7,000 customers in Redmond, 5,500 customers in Bend, and 400 customers in Terrebonne. Customers who provided BendBroadband with e-mail addresses were notified of the network upgrade via e-mail. Notices are also posted on the company’s website and social media accounts.

Customers will not internet or telephone service during these upgrade maintenance times. BendBroadband recommends customers have a cell phone on hand for 911 calls.

“These upgrades will greatly improve broadband capacity and allow for faster online experiences” said Wade Holmes, director of Engineering and Technology at BendBroadband. “Customers in these areas who were experiencing periodic slowness will immediately notice significant improvements in their internet speeds.”

Following the upgrade, some BendBroadband customers may need to reset of their modem by powering it off, then on.

The next upgrade in the BendBroadband service area of Bend, Redmond, Terrebonne and Sun River will occur later this year. Additional upgrades are planned during 2018.

BendBroadband would like to thank customers for their cooperation as they work to provide an improved online experience to area residents.

Kids spend how much time online?

How much time do you think your kids spend using media everyday—Three hours? Five hours? Try NINE. According to some recent research, no joke, kids ages 8-18 spend about nine hours using media on any given day (more than they might sleep!). That includes watching TV, videos, movies, playing video games, listening to music and… Continue Reading

Be careful what you type: scams (and malware) lurk in misspellings

Be careful what you type: scams (and malware) lurk in misspellings

We all make typing mistakes, but due to a new type of scam, your fat fingers could cost you—big time. It’s called typosquatting—creating a website that has a domain name that’s very similar to a legitimate, popular website, but takes advantage of common misspellings or accidental keystrokes. Examples recently discussed in the media include “twtter.com,”… Continue Reading

Don’t fall for scareware

Don’t fall for scareware

Our Remote PC Support team has been fielding lots of calls from customers asking about what’s known as “scareware.” Designed to scare you into action, these real-looking popup windows “warn” you about security vulnerabilities and urge you to call a 1-800 number for help. The thing is, it’s a scam—these popups are NOT from BendBroadband.… Continue Reading

Website maintenance this weekend

Website maintenance this weekend

Starting at 5 p.m. Saturday, Jan. 9, the BendBroadband website will be down for server maintenance. Customers can still access their BendBroadband email accounts through www.mybendbroadband.com. Click on the “Email Manager” tab in the top-right corner to log in. And viewers looking to watch programming through BendBroadband’s TV Everywhere service can go here. During this maintenance period, which… Continue Reading

Outage notice

Outage notice

Update, 2:19 p.m.: Crews have replaced a newly upgraded piece of equipment that failed. Modems are now beginning to come back online. [Original post, 1:53 p.m.]: We have engineers investigating an Internet/VoIP outage for a section of our customers. We will update you as soon as we have more information. Continue Reading

Internet outage this morning

Internet outage this morning

Good morning. Our planned Internet outage for overnight maintenance has extended beyond the 6 a.m. end time for a portion of our service area. Our teams are working diligently to bring those areas back online, and we will keep you posted on details as they come in from the field. We apologize to those of… Continue Reading

Planned overnight outages this week

Two weeks ago, we took down phone and Internet service during our early morning maintenance window to make improvements to our network. Those improvements set the stage for an additional three nights of planned maintenance this week, during which we will complete the work to double broadband network capacity for the second time this year.… Continue Reading

Planned overnight outages this week