Category Archives: Self Help

Cyber security reminder: Strengthen passwords

Week OneOctober is National Cyber Security Awareness Month (NCSAM). NCSAM is an education and awareness campaign launched by the Department of Homeland Security and the National Cyber Security Alliance. The goal is to teach the American public the importance of cyber security and to provide resources that help to protect them from online threats.

BendBroadband will be sharing tips and resources that match each weekly theme. Most of the information is useful for both your work and personal life.

The tips below were adapted from the Department of Homeland Security’s Online Privacy Tip Card:

  1. Make your passwords/passphrases strong
    You can increase the strength of a passphrase greatly by making it 14 or more characters long and using four different character types (upper and lowercase letters, numbers, & symbols). Never include things that are easy to guess, such as names of people you know, dates of significance, or phrases from pop culture.
  2. Use additional authentication
    When available, use another level of authentication beyond your user name and password. An example is a one-time PIN that gets sent via text to your phone. When this is enabled, someone can only gain access to your online accounts by having your login information and your phone. Visit for more information.
  3. Safeguard your personal information by limiting what you share
    There are obvious things you know not to share online, such as account numbers, passwords, and your Social Security Number. Be sure you also protect information that can be used by burglars (address, vacation plans) and hackers (full name and date of birth).
  4. Be familiar with your privacy and security settings
    Many social media sites default to sharing as much information as possible. Take the time to understand what’s being shared and with whom, and adjust your settings to limit the sharing of personal information with as few people as possible.
  5. Keep antivirus and all other software (especially your operating system) updated
    If it’s a work device, reboot regularly and leave it on the network for 30 minutes or more to maintain current updates. If it’s your personal device, know what software you have installed and the update settings (most offer the option to update automatically or prompt for updates). If your software prompts you for an update, but sure to do so. Some of the biggest security breaches in recent history could have been prevented with proper updates and patches!
  6. Think/Confirm before you connect
    Always double-check the exact name and login credentials for a network before connecting. Criminals often create hotspots with a similar name next to legitimate ones in the hope that you’ll connect and access sensitive information for them to intercept. Don’t use networks that aren’t secured with a passcode, and never do online banking or other sensitive personal business on ANY public network/hotspot.


Beware of charity scams!

Beware of charity scams!

It’s upsetting to see the news surrounding the aftermaths of natural disasters. In just four weeks, there have been hurricanes in Texas, Florida and up the coast, wildfires in parts of the West, mudslides in Sierra Leone, and a massive earthquake in southern Mexico. There are many government funded programs that help disaster zones, yet… Continue Reading

Scam Alert: DocuSign phishing attack

DocuSign has acknowledged a breach of its customer and user e-mail addresses.  As a result, the e-mail addresses are now the target of a malicious e-mail campaign. BendBroadband is encouraging customers to be cautious. If you receive an email from DocuSign, with an attachment or link, be careful. For more information or to report suspicious… Continue Reading

Attention: Email Scam Alert

Attention: Email Scam Alert

We have reports of an email scam hitting our customers to warn you about. Please be aware of any email from: “Bend Broadband Customer Service” — this is a scam account. The request references YOUR MONTHLY BILL and says your payment was declined and that you need to update your information online by following… Continue Reading

Kids spend how much time online?

How much time do you think your kids spend using media everyday—Three hours? Five hours? Try NINE. According to some recent research, no joke, kids ages 8-18 spend about nine hours using media on any given day (more than they might sleep!). That includes watching TV, videos, movies, playing video games, listening to music and… Continue Reading