Video Customers: Solar Interference Expected

Sun outages are expected between October 5 and October 14 between 8AM and 3PM. These may cause tiling of the picture for certain channels in short increments. Please read the informational blog post below for more details.

Each Spring and Fall, all cable companies experience a technical phenomenon called “sun outages.” For a period of about two weeks, the sun causes solar interference to all geostationary satellite signals. As the sun’s path across the sky gets lower each day, there are times when it is in a direct line behind a communication satellite that is sending signals to a receiving satellite antenna here on earth. When the antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. This is when a sun outage occurs.

Sun outages typically occur during the months of February/March and September/October and can last as long as 15 minutes a day and take place over a period of 15 days. The effects of a sun outage vary in degree from minimal to total outage throughout the 15 day period. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after.

Unfortunately, there is nothing we can do to prevent sun outages from occurring. Each satellite service that we receive signals from will experience this interference in the timeframe mentioned above.

Sun Outage Effects: At first, the effects of a sun outage are minimal, Gradually, it worsens to the point of total outage. Some channels will experience “macro-blocking” or “tiling” in the picture before and after the peak times. These visual defects are coming from the channels we receive digitally from the satellite.

Leave a reply