Author Archives: Mike Wanta

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

Why are we profiling a business in Tennessee? Because this business recently installed TDS managedIP Hosted, the VoIP system that BendBroadband now offers its customers in Bend, Redmond, and Sisters. See what the phone, chat, video, and smartphone app combination did for this Bend-like community’s Chamber of Commerce.

Communication technologies have changed dramatically in recent years in response to business demands and the rise of the mobile workforce. Today, few companies would be happy with a traditional phone system that offers only basic call-handling. Users want to dial a number with a single click, chat with colleagues via instant messaging and access full phone system features from their mobile devices.

The challenge lies in choosing the right solution to meet your business requirements and objectives. There’s a dizzying array of services to choose from, each offering different features and packages. What functionality do you really need? How will it enhance your business processes? Will end-users take full advantage of the system?

The cloud has upped the ante. Although the cloud can simplify procurement and deployment, the growing number of cloud services makes it even more difficult to sort through all of the options. Many organizations are unsure where to even begin.

That was the dilemma facing the Mt. Juliet Chamber of Commerce. The chamber needed to upgrade its communication platform, but its management team didn’t know what solutions were available, or even what questions to ask.

The chamber turned to TDS Telecom for help. TDS had been the chamber’s telecom partner for many years, providing sound advice, high-quality service and responsive, local support. TDS sat down with the chamber’s management team to design a customized solution based upon managedIP. The fully hosted solution provides a suite of features that increase productivity, support mobility and enable the chamber to better serve its customers.

The chamber recognized the value of consulting with a trusted advisor when making telecom decisions. Your telecom advisor should be more than a sales person who provides you with a few quotes. He or she should help you develop a strategy that meets your needs today while preparing you for the future. This will require a thorough review of your operations, discussions with management and end-users, and the development of a solid business case for the proposed solution.

Your telecom advisor should be able to:

  • Explain any limitations with your existing solutions and the impact that might have on your organization.
  • Bring multiple options to the table and help you compare and evaluate them.
  • Clarify any concepts or terminology you don’t understand.
  • Provide a cost / benefit analysis of the shortlisted solutions.
  • Demonstrate how the proposed solution will meet your financial, operational, technical and other requirements.
  • Provide a detailed plan for migrating to the new services with minimal impact to your day-to-day operations

Your trusted advisor should also help you stay on top of technology advances that are relevant to your goals. That doesn’t mean simply passing along information — it involves sifting through the noise that’s created by so many service providers promoting so many different solutions.

If you have contracts coming up for renewal, or if your communication and collaboration services are no longer meeting your needs, you’ll find there’s a vast array of choices available to you. TDS would be delighted to serve as your telecom advisor and help you select the right solutions to meet your needs and budget.

Don’t just take our word for it though, see what the Mt. Juliet Chamber of Commerce has to say about their experience:

The Different Types of High Speed Internet for Business

The Different Types of High Speed Internet for Business

When people talk about high speed internet, what are they really talking about? When you’re researching for a business high-speed internet  connection, undoubtedly the price is a huge deciding factor. Fiber will cost more than most types of internet connections. But let’s take a step back from thinking just about the price and see what… Continue Reading

7 LinkedIn Tips

7 LinkedIn Tips

They say, “It’s all about who you know,” when it comes to landing a job. With LinkedIn, the network of “who you know” only gets larger. That’s why it’s increasingly important to make sure you’re representing yourself accurately and professionally online. Working with a TDS Talent Acquisition Specialist in Human Resources, we came up with… Continue Reading

Does your business need a digital upgrade?

Does your business need a digital upgrade?

Over the past few decades as technology has advanced at a rapid rate, businesses have learned to adapt digitally, out of necessity to remain relevant and provide the best service possible. This undertaking by businesses to stay up-to-speed with technological advancements is the basis of digital business transformation. But before you can adapt to the… Continue Reading

Working at Home: Do it right

Working at Home: Do it right

Some people work better with ambient noise or chatter, while others work best with less distractions. If you happen to fall in the latter camp, then you might enjoy taking advantage of flexible work options. Working at home doesn’t just require an employer who gives you the opportunity to do so, it also requires a… Continue Reading

Celebrating National Hispanic Heritage Month

“I had to look it up, because it’s really an American Holiday,” said Luis Chavez, Lead Software Engineer, in the spirit of full disclosure. After doing a bit of research, Luis was happy to talk about the sentiment behind National Hispanic Heritage Month and its impact. “It’s important. It’s an opportunity to not only celebrate, but… Continue Reading

Donating in difficult times

These days, there are just so many reasons why people want to do to something to help, to make a difference, to take action. In addition to volunteering or putting their feet to the pavement, lots of people are putting their hands in their wallets to try to make an impact. Once again, though, scammers… Continue Reading

FTC: Fighting Coronavirus

Since the beginning of the COVID-19 crisis, the FTC has released dozens of warning letters against people trying to make an illegal buck off the Coronavirus. More than a month in, it seems like a good time to look back at what’s happened. If you follow this blog, you’ll know these have been busy weeks… Continue Reading

Alert for small business owners needing PPP loans

This is an alert for small business owners who are looking to apply for the Paycheck Protection Program (“PPP”) loans offered by the U.S. Small Business Administration (“SBA”). The loans help alleviate the economic impact of the Coronavirus pandemic, but there are bad actors trying to get business owners to apply for the wrong program.… Continue Reading