Category Archives: Featured

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

Why are we profiling a business in Tennessee? Because this business recently installed TDS managedIP Hosted, the VoIP system that BendBroadband now offers its customers in Bend, Redmond, and Sisters. See what the phone, chat, video, and smartphone app combination did for this Bend-like community’s Chamber of Commerce.

Communication technologies have changed dramatically in recent years in response to business demands and the rise of the mobile workforce. Today, few companies would be happy with a traditional phone system that offers only basic call-handling. Users want to dial a number with a single click, chat with colleagues via instant messaging and access full phone system features from their mobile devices.

The challenge lies in choosing the right solution to meet your business requirements and objectives. There’s a dizzying array of services to choose from, each offering different features and packages. What functionality do you really need? How will it enhance your business processes? Will end-users take full advantage of the system?

The cloud has upped the ante. Although the cloud can simplify procurement and deployment, the growing number of cloud services makes it even more difficult to sort through all of the options. Many organizations are unsure where to even begin.

That was the dilemma facing the Mt. Juliet Chamber of Commerce. The chamber needed to upgrade its communication platform, but its management team didn’t know what solutions were available, or even what questions to ask.

The chamber turned to TDS Telecom for help. TDS had been the chamber’s telecom partner for many years, providing sound advice, high-quality service and responsive, local support. TDS sat down with the chamber’s management team to design a customized solution based upon managedIP. The fully hosted solution provides a suite of features that increase productivity, support mobility and enable the chamber to better serve its customers.

The chamber recognized the value of consulting with a trusted advisor when making telecom decisions. Your telecom advisor should be more than a sales person who provides you with a few quotes. He or she should help you develop a strategy that meets your needs today while preparing you for the future. This will require a thorough review of your operations, discussions with management and end-users, and the development of a solid business case for the proposed solution.

Your telecom advisor should be able to:

  • Explain any limitations with your existing solutions and the impact that might have on your organization.
  • Bring multiple options to the table and help you compare and evaluate them.
  • Clarify any concepts or terminology you don’t understand.
  • Provide a cost / benefit analysis of the shortlisted solutions.
  • Demonstrate how the proposed solution will meet your financial, operational, technical and other requirements.
  • Provide a detailed plan for migrating to the new services with minimal impact to your day-to-day operations

Your trusted advisor should also help you stay on top of technology advances that are relevant to your goals. That doesn’t mean simply passing along information — it involves sifting through the noise that’s created by so many service providers promoting so many different solutions.

If you have contracts coming up for renewal, or if your communication and collaboration services are no longer meeting your needs, you’ll find there’s a vast array of choices available to you. TDS would be delighted to serve as your telecom advisor and help you select the right solutions to meet your needs and budget.

Don’t just take our word for it though, see what the Mt. Juliet Chamber of Commerce has to say about their experience:

5 Early Stage Finalists Announced

5 Early Stage Finalists Announced

Congratulations to the five Early Stage Finalists. The winners will present at the 14th annual bend venture conference on October 19th and 20th. The Econonmic Development for Central Oregon announced the five finalists on Septermeber 29th during the Bend Venture Pub Talk. The Early Stage Competition features Central Oregon companies that have nearly proof-of-concept ideas that… Continue Reading

How to move your team toward action

How to move your team toward action

Robert Ian, a motivational speaker for Fortune 500 executives, often shows a slide of two frogs sitting on a log. Both, he explains, express the intention to jump into the pool of water surrounding the log. When Ian asks how many frogs would likely jump into the pond, audiences usually respond “two”. Then Ian reminds… Continue Reading

A case study in determination: Robert Jordan

A case study in determination: Robert Jordan

Robert Jordan might well have written the message on the cutesy sign posted at one of my favorite restaurants: “The only thing more overrated than natural childbirth is the joy of opening your own business.” Indeed, birthing Idle Free Solutions nearly cost Jordan his sanity, his financial security and even his marriage. However, Jordan was… Continue Reading

Refer a business, earn some $$

Refer a business, earn some $$

We want your help to reel in more businesses like you! Fishing puns aside, as a business owner, it’s important to find ways to save money every way you can. Often you have to make a sacrifice in return for cost savings. That’s why it’s so wonderful when a business referral program comes along. With… Continue Reading

Too many divergent viewpoints? Create a company avatar

Too many divergent viewpoints? Create a company avatar

It’s a common enough scenario: my company was asked to roll out a new banking product, the brainstorm of the large bank’s CEO who desired to better serve a minority client base (the hearing impaired). He said he understood that the roll-out would place far-reaching demands on staff for new support services and delivery systems,… Continue Reading

Three ways to get past feeling like an imposter

Three ways to get past feeling like an imposter

“I have written eleven books, but each time I think, ‘Uh oh, they’re going to find out now. I’ve run a game on everybody, and they’re going to find me out.’” – Maya Angelou Literary figures, actors, and business professionals have all provided anecdotes about suffering from “imposter syndrome” — a concept describing high-achieving individuals who… Continue Reading

Five reasons small businesses use VoIP phone systems

Five reasons small businesses use VoIP phone systems

Landlines are becoming a thing of the past as VoIP is quickly becoming the new standard of phone communication. Infonetics Research forecasted that the VoIP and unified communications market will be worth more than $88 billion by 2018 and grow more than 15 percent in the next few years? Additionally, their report states that the… Continue Reading