Category Archives: Phone

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

Why are we profiling a business in Tennessee? Because this business recently installed TDS managedIP Hosted, the VoIP system that BendBroadband now offers its customers in Bend, Redmond, and Sisters. See what the phone, chat, video, and smartphone app combination did for this Bend-like community’s Chamber of Commerce.

Communication technologies have changed dramatically in recent years in response to business demands and the rise of the mobile workforce. Today, few companies would be happy with a traditional phone system that offers only basic call-handling. Users want to dial a number with a single click, chat with colleagues via instant messaging and access full phone system features from their mobile devices.

The challenge lies in choosing the right solution to meet your business requirements and objectives. There’s a dizzying array of services to choose from, each offering different features and packages. What functionality do you really need? How will it enhance your business processes? Will end-users take full advantage of the system?

The cloud has upped the ante. Although the cloud can simplify procurement and deployment, the growing number of cloud services makes it even more difficult to sort through all of the options. Many organizations are unsure where to even begin.

That was the dilemma facing the Mt. Juliet Chamber of Commerce. The chamber needed to upgrade its communication platform, but its management team didn’t know what solutions were available, or even what questions to ask.

The chamber turned to TDS Telecom for help. TDS had been the chamber’s telecom partner for many years, providing sound advice, high-quality service and responsive, local support. TDS sat down with the chamber’s management team to design a customized solution based upon managedIP. The fully hosted solution provides a suite of features that increase productivity, support mobility and enable the chamber to better serve its customers.

The chamber recognized the value of consulting with a trusted advisor when making telecom decisions. Your telecom advisor should be more than a sales person who provides you with a few quotes. He or she should help you develop a strategy that meets your needs today while preparing you for the future. This will require a thorough review of your operations, discussions with management and end-users, and the development of a solid business case for the proposed solution.

Your telecom advisor should be able to:

  • Explain any limitations with your existing solutions and the impact that might have on your organization.
  • Bring multiple options to the table and help you compare and evaluate them.
  • Clarify any concepts or terminology you don’t understand.
  • Provide a cost / benefit analysis of the shortlisted solutions.
  • Demonstrate how the proposed solution will meet your financial, operational, technical and other requirements.
  • Provide a detailed plan for migrating to the new services with minimal impact to your day-to-day operations

Your trusted advisor should also help you stay on top of technology advances that are relevant to your goals. That doesn’t mean simply passing along information — it involves sifting through the noise that’s created by so many service providers promoting so many different solutions.

If you have contracts coming up for renewal, or if your communication and collaboration services are no longer meeting your needs, you’ll find there’s a vast array of choices available to you. TDS would be delighted to serve as your telecom advisor and help you select the right solutions to meet your needs and budget.

Don’t just take our word for it though, see what the Mt. Juliet Chamber of Commerce has to say about their experience:

Five reasons small businesses use VoIP phone systems

Five reasons small businesses use VoIP phone systems

Landlines are becoming a thing of the past as VoIP is quickly becoming the new standard of phone communication. Infonetics Research forecasted that the VoIP and unified communications market will be worth more than $88 billion by 2018 and grow more than 15 percent in the next few years? Additionally, their report states that the… Continue Reading

PRO Tip: When you have more phones than people

PRO Tip: When you have more phones than people

Do you have the best voice solution for your business, and are you making the most of your phone features?  Here’s the inside track from a BendBroadband pro on when to use Shared Call Appearance versus Simultaneous Ring, and how to use Call Transfer, Hunt Groups and Auto Attendant to improve your overall customer experience.… Continue Reading

Confused by misleading claims from long distance telemarketers?

Confused by misleading claims from long distance telemarketers?

Have you been solicited by an out-of-state telemarketer claiming the FCC has authorized them to offer you lower long distance rates?  You’re not alone. We’ve heard from customers that an out-of-state 3rd party long distance service provider is targeting local businesses with misleading information about our phone services and FCC regulations. You deserve reliable phone… Continue Reading

Business Phone Basics

Email. Chat. Social media. Video conferencing. The Information Age has given us so many innovative and exciting ways to communicate that many of us overlook one of the greatest tools out there: the phone. The humble phone remains one of the easiest, most effective ways to reach out (and grow your business). And you may be… Continue Reading