Category Archives: Small Business

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

Why are we profiling a business in Tennessee? Because this business recently installed TDS managedIP Hosted, the VoIP system that BendBroadband now offers its customers in Bend, Redmond, and Sisters. See what the phone, chat, video, and smartphone app combination did for this Bend-like community’s Chamber of Commerce.

Communication technologies have changed dramatically in recent years in response to business demands and the rise of the mobile workforce. Today, few companies would be happy with a traditional phone system that offers only basic call-handling. Users want to dial a number with a single click, chat with colleagues via instant messaging and access full phone system features from their mobile devices.

The challenge lies in choosing the right solution to meet your business requirements and objectives. There’s a dizzying array of services to choose from, each offering different features and packages. What functionality do you really need? How will it enhance your business processes? Will end-users take full advantage of the system?

The cloud has upped the ante. Although the cloud can simplify procurement and deployment, the growing number of cloud services makes it even more difficult to sort through all of the options. Many organizations are unsure where to even begin.

That was the dilemma facing the Mt. Juliet Chamber of Commerce. The chamber needed to upgrade its communication platform, but its management team didn’t know what solutions were available, or even what questions to ask.

The chamber turned to TDS Telecom for help. TDS had been the chamber’s telecom partner for many years, providing sound advice, high-quality service and responsive, local support. TDS sat down with the chamber’s management team to design a customized solution based upon managedIP. The fully hosted solution provides a suite of features that increase productivity, support mobility and enable the chamber to better serve its customers.

The chamber recognized the value of consulting with a trusted advisor when making telecom decisions. Your telecom advisor should be more than a sales person who provides you with a few quotes. He or she should help you develop a strategy that meets your needs today while preparing you for the future. This will require a thorough review of your operations, discussions with management and end-users, and the development of a solid business case for the proposed solution.

Your telecom advisor should be able to:

  • Explain any limitations with your existing solutions and the impact that might have on your organization.
  • Bring multiple options to the table and help you compare and evaluate them.
  • Clarify any concepts or terminology you don’t understand.
  • Provide a cost / benefit analysis of the shortlisted solutions.
  • Demonstrate how the proposed solution will meet your financial, operational, technical and other requirements.
  • Provide a detailed plan for migrating to the new services with minimal impact to your day-to-day operations

Your trusted advisor should also help you stay on top of technology advances that are relevant to your goals. That doesn’t mean simply passing along information — it involves sifting through the noise that’s created by so many service providers promoting so many different solutions.

If you have contracts coming up for renewal, or if your communication and collaboration services are no longer meeting your needs, you’ll find there’s a vast array of choices available to you. TDS would be delighted to serve as your telecom advisor and help you select the right solutions to meet your needs and budget.

Don’t just take our word for it though, see what the Mt. Juliet Chamber of Commerce has to say about their experience:

4 business podcasts you should be listening to

4 business podcasts you should be listening to

Bored with the local radio station banter? Podcasts might be the answer. Unlike “talk radio,” podcasts aren’t bound by the clock and they’re not designed to please everyone at once. Instead, chart-topping podcasts are often put on by experts in their respective fields, making them an excellent replacement for the endless barrage of pop culture… Continue Reading

Directory Assistance Webinar

Have you ever considered tweaking how your business’s information appears on your customer’s caller ID’s when you contact them? Do you find yourself pondering how to upload a list of contacts to your enterprise directory? Have you ever wanted to export your enterprise directory as a PDF and take it with you? Guess what? It’s… Continue Reading

World MUSE 2018: Asking the Questions

World MUSE 2018: Asking the Questions

Article and Photos by Irene Cooper The 2018 World MUSE Conference celebrated its sixth year Saturday at The Tower Theatre in Downtown Bend, Oregon, with a full day of inspiration and thought provoking presentations from over 30 keynote speakers and performers. MUSE founder and director Amanda Stuermer, along with directors Tracy Treu and Cynthia LaRoche,… Continue Reading

Last-minute holiday gifts ideas

Last-minute holiday gifts ideas

Written by Jody Glynn Patrick First, let’s be clear on this — no, I don’t receive kick-backs or samples of these products for including them on this list, so I am impartial for the most part. I simply report on what would top my own wish list! That said, I hope you find something here… Continue Reading

Ransomware attacks are on the rise: protect your business

Ransomware attacks are on the rise: protect your business

Ransomware is just plain nasty. Not familiar with what exactly that is? Unfortunately, the answer is in the spine-tingling name: hackers encrypt computer files hold them ransom until victims pay to restore their files. Last month, the WannaCry ransomware attack hit 200,000 computers across the globe. While this particular attack is no longer going on,… Continue Reading

Too many divergent viewpoints? Create a company avatar

Too many divergent viewpoints? Create a company avatar

It’s a common enough scenario: my company was asked to roll out a new banking product, the brainstorm of the large bank’s CEO who desired to better serve a minority client base (the hearing impaired). He said he understood that the roll-out would place far-reaching demands on staff for new support services and delivery systems,… Continue Reading

Three ways to get past feeling like an imposter

Three ways to get past feeling like an imposter

“I have written eleven books, but each time I think, ‘Uh oh, they’re going to find out now. I’ve run a game on everybody, and they’re going to find me out.’” – Maya Angelou Literary figures, actors, and business professionals have all provided anecdotes about suffering from “imposter syndrome” — a concept describing high-achieving individuals who… Continue Reading

The new American heroes: Cyber Crime Fighters

The new American heroes: Cyber Crime Fighters

Cybercrime: most likely that word makes you nervous at the prospect of a drained bank account or a little anxious about the threat of identity theft. But what if the intent of a devious hacker was to alter the rate of your friend’s pacemaker or to deliver lethal doses to American diabetics using internet-dependent insulin… Continue Reading