Category Archives: Technology

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

The Value of Consulting a Trusted Advisor in Making Telecom Decisions

Why are we profiling a business in Tennessee? Because this business recently installed TDS managedIP Hosted, the VoIP system that BendBroadband now offers its customers in Bend, Redmond, and Sisters. See what the phone, chat, video, and smartphone app combination did for this Bend-like community’s Chamber of Commerce.

Communication technologies have changed dramatically in recent years in response to business demands and the rise of the mobile workforce. Today, few companies would be happy with a traditional phone system that offers only basic call-handling. Users want to dial a number with a single click, chat with colleagues via instant messaging and access full phone system features from their mobile devices.

The challenge lies in choosing the right solution to meet your business requirements and objectives. There’s a dizzying array of services to choose from, each offering different features and packages. What functionality do you really need? How will it enhance your business processes? Will end-users take full advantage of the system?

The cloud has upped the ante. Although the cloud can simplify procurement and deployment, the growing number of cloud services makes it even more difficult to sort through all of the options. Many organizations are unsure where to even begin.

That was the dilemma facing the Mt. Juliet Chamber of Commerce. The chamber needed to upgrade its communication platform, but its management team didn’t know what solutions were available, or even what questions to ask.

The chamber turned to TDS Telecom for help. TDS had been the chamber’s telecom partner for many years, providing sound advice, high-quality service and responsive, local support. TDS sat down with the chamber’s management team to design a customized solution based upon managedIP. The fully hosted solution provides a suite of features that increase productivity, support mobility and enable the chamber to better serve its customers.

The chamber recognized the value of consulting with a trusted advisor when making telecom decisions. Your telecom advisor should be more than a sales person who provides you with a few quotes. He or she should help you develop a strategy that meets your needs today while preparing you for the future. This will require a thorough review of your operations, discussions with management and end-users, and the development of a solid business case for the proposed solution.

Your telecom advisor should be able to:

  • Explain any limitations with your existing solutions and the impact that might have on your organization.
  • Bring multiple options to the table and help you compare and evaluate them.
  • Clarify any concepts or terminology you don’t understand.
  • Provide a cost / benefit analysis of the shortlisted solutions.
  • Demonstrate how the proposed solution will meet your financial, operational, technical and other requirements.
  • Provide a detailed plan for migrating to the new services with minimal impact to your day-to-day operations

Your trusted advisor should also help you stay on top of technology advances that are relevant to your goals. That doesn’t mean simply passing along information — it involves sifting through the noise that’s created by so many service providers promoting so many different solutions.

If you have contracts coming up for renewal, or if your communication and collaboration services are no longer meeting your needs, you’ll find there’s a vast array of choices available to you. TDS would be delighted to serve as your telecom advisor and help you select the right solutions to meet your needs and budget.

Don’t just take our word for it though, see what the Mt. Juliet Chamber of Commerce has to say about their experience:

Directory Assistance Webinar

Have you ever considered tweaking how your business’s information appears on your customer’s caller ID’s when you contact them? Do you find yourself pondering how to upload a list of contacts to your enterprise directory? Have you ever wanted to export your enterprise directory as a PDF and take it with you? Guess what? It’s… Continue Reading

Ransomware attacks are on the rise: protect your business

Ransomware attacks are on the rise: protect your business

Ransomware is just plain nasty. Not familiar with what exactly that is? Unfortunately, the answer is in the spine-tingling name: hackers encrypt computer files hold them ransom until victims pay to restore their files. Last month, the WannaCry ransomware attack hit 200,000 computers across the globe. While this particular attack is no longer going on,… Continue Reading

The new American heroes: Cyber Crime Fighters

The new American heroes: Cyber Crime Fighters

Cybercrime: most likely that word makes you nervous at the prospect of a drained bank account or a little anxious about the threat of identity theft. But what if the intent of a devious hacker was to alter the rate of your friend’s pacemaker or to deliver lethal doses to American diabetics using internet-dependent insulin… Continue Reading

BendTECH Presents: Startup Resource Fair

BendTECH Presents: Startup Resource Fair

BendTECH Coworking is hosting their first-annual Startup Resource Fair on Wednesday, May 24 at the 1001 Tech Center. 4 p.m. to 7 p.m. You’re not going to want to miss it, so register online at bendtech.com/startupresourcefair. Admission is free, and attendees who register will receive a free drink ticket too! “The goal is to give… Continue Reading

New VoIP product now available to local businesses

A new Voice over IP (VoIP) business communications tool, TDS® managedIP Hosted, is now available from BendBroadband. With managedIP Hosted, businesses can converge internet, phone and mobile services to improve call handling and call routing. In addition, area businesses can leverage nearly 50 other Unified Communications features and applications. Business owners nationwide have been using… Continue Reading

What’s next? CushCore talks plans following BVC win

What’s next? CushCore talks plans following BVC win

Great chat earlier this week with CushCore founders Adam Krafting and Dan Hallada. CushCore won the Bend Venture Conference’s Early Stage competition and with it, $15,000 from BendBroadband Business. The two inventors also snagged $3,000 of funding at the inaugural Venture Out Festival. Here’s the interview in full: Continue Reading

Record-breaking $3.75 million awarded at BVC

Record-breaking $3.75 million awarded at BVC

Press release from EDCO about this year’s record-setting Bend Venture Conference: OVER $3,755,000 IN FUNDING AWARDED AT THE BEND VENTURE CONFERENCE Ten Companies Across Three Competition Categories Take Home Investments and Cash Prizes Economic Development for Central Oregon (EDCO) hosted the 13th Annual Bend Venture Conference (BVC) to a sold-out crowd and just announced the… Continue Reading

SnoPlanks wins $100K at Venture Out Festival

SnoPlanks secured $100,000 in funding Wednesday night as the winner of the inaugural Venture Out Festival. TOUGHER, a workwear company for women, took home the Break Out Award and $10,000 in investment. And CushCore, which produces an insert for mountain bikes that works as an in-tire suspension system, won $3,000 from BendBroadband Business as the winner of a special Judge’s Award. Created… Continue Reading

SnoPlanks wins $100K at Venture Out Festival