Monthly Archives: February 2015

Sun outages are coming  February 27 to March 9

Sun outages are coming February 27 to March 9

This is out of our control and all down to Mother Nature. Each Spring and Fall, cable companies experience a technical phenomenon called “sun outages.” 

sun outage 1

 

 

 

 

 

 

 

 

 

For a period of about two weeks, the sun causes “solar interference” to all geostationary satellite signals. As the sun’s path across the sky gets lower each day, there are times when it is in a direct line behind a communication satellite that is sending signals to a receiving satellite antenna here on earth. When the antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. This is when a sun outage occurs.

Sun outages typically occur during the months of February/March and September/October, and can last as long as 15 minutes a day over a period of 15 days.

The effects of a sun outage vary in degree from minimal to total outage throughout the 15 day period. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after.

Unfortunately, there is technically nothing we can do to prevent sun outages from occurring. Each satellite service that we receive signals from will experience this interference in the time frame mentioned above.

At first, the effects of a sun outage are minimal, Gradually, it worsens to the point of total outage. Some channels that we receive digitally from the satellite will experience “macro-blocking” or “tiling” (as seen in the picture below) before and after the peak times.

 

sun outage 2

 

 

KTVZ and KFXO service notification

As a courtesy, we’d like to let customers know that KTVZ will be completing a service upgrade overnight this week. The upgrade will cause all viewers, including our customers, to lose video signal from KTVZ or KFXO from 12:40 a.m.to approximately 3:40 a.m. on Friday, February 27. Continue Reading

ROOT Sports returning to BendBroadband Channel Lineup

BendBroadband and ROOT SPORTS announced today that the regional sports network will re-launch to BendBroadband customers on March 1, 2015. The network will be part of the Essentials and Preferred packages. The popular sports network brings an extensive line-up of regional sports programming including more than 350 LIVE event telecasts of the Seattle Mariners, Portland… Continue Reading

Safeguard your personal information and your digital footprint

Eighty-four percent of Americans feel a lot or a tremendous amount of responsibility to protect their personal information, according to the National Cyber Security Alliance. Chances are you’re one of them.                     It’s understandable. Information stored online paints a portrait of us. No one wants that… Continue Reading

Mail Outage

Mail Outage

Update: Our Systems team has successfully repaired our mail platform. We are aware of a large queue of backlogged messages, but expect no e-mail or voice-mail loss from this outage. Thank you for your patience. Earlier: We are aware of an issue with sending and receiving of BendBroadband emails, as well as our voicemail service. Our… Continue Reading

Confused by misleading claims from long distance telemarketers?

Confused by misleading claims from long distance telemarketers?

Have you been solicited by an out-of-state telemarketer claiming the FCC has authorized them to offer you lower long distance rates?  You’re not alone. We’ve heard from customers that an out-of-state 3rd party long distance service provider is targeting local businesses with misleading information about our phone services and FCC regulations. You deserve reliable phone… Continue Reading