According to the stat gurus on BendBroadband’s Technical Support team — available 24/7! — around 10 percent of the calls the department receives in a given month are for email-related issues.
And many of those issues could have been resolved more quickly, or not prompted a call for help at all, if the customer knew his or her email password.
Forgetting your password isn’t ideal, but it is understandable these days. With all the password-saving options out there — on both computers and mobile devices — it’s very easy to hit the “save” button and let technology remember for you.
If you have services from BendBroadband, though, it’s very important that you know your password. If you do, you’ll have an easier time troubleshooting your own technical issues using our library of support documents, and you’ll likely expedite the help process if you do need to call Tech Support.
Here’s a step-by-step guide to help ensure you know your password.
Confirm your password
1. If you think you know your password, log in at www.bendbroadband.com/webmail to verify. If it works, you’re set! If it doesn’t work …
Reset your password
(Note: If your email address ends in chamberscable.com, you will need to call Technical Support at 541-382-5551 to reset your password.)
1. On the webmail login screen, click on “Forgot your password?”
2. Complete all fields and click the Reset Password button. (For equipment information, see below.)
Find the MCard SN on the back of your Gateway
• Digital Cable Set Top Boxes
Find the MCard SN on the back of your digital box
• Modem or MTA (Phone Modem)
Find the CMAC on the back of your Modem/MTA
If you enter all the info correctly, you’ll be logged in with your new password. If not, check the info and resubmit. And if you continue to run into trouble, call us at 541-382-5551.