As a result of changes to our e-mail system, BendBroadband customers are being targeted by a phishing scam. Please be alert! We will not ask you to “re-verify” any information, or update your account “within 7 Working Days,” make a payment, or disclose personal account information to switch to the new email platform. If you receive an e-mail that makes these claims, please delete it.
Here are some phishing scam reminders:
1. Be wary of letters or e-mails that state, act now. Scammers want to “scare’ you into action. This scam letter includes the BendBroadband logo and states customers have “7 Working Days” to update your payment account information or you will “lose his/her account permanently.”
2. Don’t. Click. Links. Phishing emails can look just like the real thing—filled with flashy graphics and deals so good, you want them to be true. But, whatever you do, don’t click the link! Instead, head to the website’s page by typing the URL in the search bar or use a search engine. If a deal is that amazing, it WILL be there.
Tip: Don’t trust the “hover links” that appear when you hover your mouse over the email text, either. Hover links can be faked to look like they’re taking you to the real site, but of course they may not
3. Never open attachments from people you don’t know. And, even if the sender DOES appear to be someone you know, double-check the email address to make sure it’s legit. Also, trust your gut. If the content of the email doesn’t seem quite right, don’t open the attachment either. Sometimes phishing emails will be oddly short with only a few words (“open this!” or “super funny!”) but if you open the attachment, your computer will get infected with malware
4. Don’t reply with information. Scammers are getting creative. Head to websites or companies you’ve worked with before. If you’re a newbie to whatever service you’re shopping for, the Better Business Bureau is a great place to start
5. Be skeptical. Think critically about everything that appears in your inbox. Do a little digging about those “too good to be true” offers for free gift cards or trips. Double check with other sources and follow the advice above: don’t give any information until you’re sure it’s the real deal.
Tip: Be wary of bad news too—a popular scam tries to trick you into paying a speeding ticket (photo enforcement) you didn’t really receive. Or then there are the fake anti-virus warnings.
Don’t let your guard down—keep your scam sensors set to HIGH when opening emails or text messages, clicking links, downloading mobile apps, and shopping online.