Powering up: New generator means more reliability

Powering up: New generator means more reliability

Some of you who drive by BendBroadband on the Bend Parkway might’ve noticed a new lawn ornament in front of our main office building recently.

That giant green box sitting to the west of our lobby is actually a Cummins 500kW Industrial Diesel Generator capable of carrying half a megawatt of power. It replaces two older, propane-powered generators and will provide reliable backup power to the building, which supports our customers’ TV, phone and internet services as well as our call center.

Now that the generator is in place, our technicians need to move the BendBroadband building from the old system to the new system. There are three important points to make about that process:

– It’s planned to happen between 4 a.m. and midnight on Friday.

– No critical infrastructure will be without power during this process, and we anticipate no impact to customer services (internet, TV, phone).

Our call center is planned to be without power from 4 a.m. to 4:45 a.m. Friday. During that short window, customers will not be able to call our technical support team.

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Again, we do not anticipate any interruption to internet, TV or phone service. We experience a loss of power multiple times each year without an effect on services, thanks to our well-tested backup system. But we prefer to err on the side of caution when it comes to keeping our customers informed.

This whole project is part of an extensive and ongoing effort by BendBroadband’s parent company, TDS Telecom, to upgrade infrastructure in Bend and offer world-class reliability.

“Once the generator and other systems are upgraded the Bend head-end will have a robust and reliable critical infrastructure consistent with other TDS facilities,” says Daniel Jameson, manager of IP network engineering for TDS.

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