Monthly Archives: October 2019

Safety first is philosophy in training field service techs

The old saying, “Safety doesn’t happen by accident” certainly holds true for BendBroadband’ field service technicians (FSTs). Newly-hired technicians spend their early days with the company learning the ropes—figuratively and literally.

Mike Shinee—senior safety administrator at TDS—has built BendBroadband/TDS’ Field Service safety program from the ground up. With 27 years of service in public safety and emergency services, Mike became an EMT in 1991, and currently serves as a captain in the Lancaster Fire Department in Lancaster, Wisconsin. In addition, Mike has served as the Chief of Special Operations in Grant County, and runs the Technical Rescue Team for southwest Wisconsin.

Mike put his FST training plan into place in 2017 and since then 785 FSTs have been trained.

The program includes a five-day, new-hire training session that specializes in climbing and safety. These new training exercises include safe vehicle operation, safety policy, roadside safety, and ladder/pole climbing. The session also includes CPR certification through the American Heart Association.

As the program has grown, so too has the number of people involved in running the operation. Many other FSTs have joined the team to ensure that safety education continues. Mike said that their commitment to continuing education and re-certification has made an incredible difference in how TDS has approached Field Service safety. Now, not only do new hires undergo training, but current, veteran FSTs take part in biennial education sessions to ensure that they are staying safe and operating according to procedure.

“We’ve brought a new level of safety to BendBroadband and its employees,” said Mike. “BendBroadband is showing its commitment to grow the safety program and ensure our team members are prepared and properly trained.”

In addition to Mike’s leadership, there’s a group of Field Safety Leaders in the BendBroadband and TDS cable markets, that our serving the FSTs:

  • Chester Parker, Bend, Oregon
  • Andres Rivera, Fort Stockton, Texas
  • Mike Rogers, Bend, Oregon
  • Bill Hatch, Hotchkiss, Colorado

By Joe Pueschner
Joe is a TDS Communication Intern, and a senior at the University of Wisconsin Madison who loves to cook, hit the gym, and listen to podcasts.

Attention BBB customers: Email scam

We have reports of an email scam being sent to BendBroadband customers. Please be aware that an email from: @gdtc.com is a scam account. DO NOT CLICK ON ANY LINKS in the email and do not give out your username and password, Social Security Number or credit card information. Simply delete this email. Thank you… Continue Reading

1 Gigabit speeds now available in Bend

BendBroadband launches fastest speeds ever in Bend Bend, Oregon – BendBroadband is now offering 1Gig internet speed for Central Oregon customers. Customers can now go faster than ever before with packages from 100Mbps to 1Gig for residential customers. “Since 2014, BendBroadband has invested more than $60 million in its network infrastructure in Central Oregon,” says… Continue Reading

Meet Juan Garcia: Volunteer of the Quarter

Meet Juan Garcia: Volunteer of the Quarter

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Defending Privacy: BendBroadband offers tips to stay cyber-safe

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Own IT, Secure IT, Protect IT: Cyber Security Awareness Month

Own IT, Secure IT, Protect IT: Cyber Security Awareness Month

October is National Cyber Security Awareness Month – the perfect time to give your accounts and devices the protection they deserve, and learn about the current threats you face online. While there is no sure-fire way to completely defend your different accounts and devices, there are some general guidelines that everyone can use to fight… Continue Reading

Best horror films on SHOWTIME

Happy Halloween!! Add SHOWTIME’s array of horror films to your BendBroadband lineup for just $10.99 a month. Order today by calling 1-541-668-6246. The sale price is good for a full year. Check out these movies on Showtime that received a 80% or higher on the Tomatometer. Evil Dead 2 (98%) Evil Dead 2’s increased special… Continue Reading