July 8th Statement from Kit Beyer, Director of External Affairs and Communications:
BendBroadband became aware of the outage at approximately 3 p.m. yesterday. It is believed a commercial dump truck with an extended bucket accidently ripped down a 72-count and a 144-count aerial fiber cable. Unfortunately, this impacted nearly 22,000 customers in La Pine, Sunriver, and Bend, Oregon and LaCenter, Washington.
BendBroadband crews worked through the night on repairing the extensive damage and have been responding to hundreds of customer inquiries.
BendBroadband has been actively providing updates on our restoration work on our social media channels as soon as we get updated information from the field. BendBroadband understands how important our services are to our customers and appreciates their patience.
At this time, service is close to being fully restored. Several communities are already restored and back in service.
July 7, 2021, 2:49 p.m.: BendBroadband is aware of an outage impacting customers in Bend, La Pine and Sunriver. We are currently investigating the issue and will post updates as they become available.
July 7, 2021, 6:08 p.m.: Our field service techs are beginning to splice the damaged fiber cable. We will have services restored as soon as possible, but currently estimate return of service is mid-morning.
July 8, 2021, 11:05 a.m.: Our field service techs are continuing to splice the damaged fiber cable. Service is starting to return in some areas. La Pine and Sunriver services are back online.
July 8, 2021, 12:39 p.m.: Crews are about 75% done splicing. Services will continue to return as crews complete the last 25% of the splicing.
July 8, 2021: 2:02 p.m.: Splicing is now 90% done in Bend. Services will continue to return as splicing crews complete the work.
July 8, 2021: 5:35 p.m.: Outage has been resolved.