Author Archives: Customer Care

Set your skepticism meter to ‘high’ during the holidays

Did you know the BBB has a Scam Tracker where you can report fraudulent activity in your area? They do!  On this site, you can read details about reported scams and learn what to watch out for in your immediate area.  Here are some of the scams reported across the United States in the past month and tips on how to avoid them:Holiday Fraud Alert.jpeg

Fake or Cloned Websites – This is at the top of the BBB’s list of holiday scams this year. Do you know how to read a URL? It’s the information immediately to the left of the first single forward slash (/) that tells you where you’re actually going. The site in the image below is a fake Amazon website that really takes you to a domain called “tube-gif-converter,” which steals your Amazon credentials.

Reading URLs

Shipping Notices – Be leery of any emails you receive about a lost package or a delivery failure. These phishing emails include links to bogus websites that either install malware on your computer/phone or collect your login information for legitimate shipping sites, such as USPS or FedEx. Keep track of the packages you’re expecting and scrutinize all emails for red flags. Instead of using a link from an email, open a browser and type the company’s website before logging into your account.

Deliveries – One in five respondents to a recent survey reported packages stolen from their own or a neighbor’s home. Instead of having packages left in front of the door, have them delivered to your office (if allowed at your location) or to your apartment’s office. If neither is an option, then try to create a place that’s concealed from passers-by and add delivery instructions for the driver.  You may also want to require a signature for high-value items, when possible.

Fake Targeted Ads – Avoid clicking ads! Social media sites track which products and services you discuss or view, so hackers are able to pinpoint which ads will be the best bait for you. If you want to learn more about a product, launch a new browser and search by the product’s name or description. You can usually find a legitimate website that sells the same item. Hint: Viewing the search results as images is a great way to find what you’re looking for when you don’t know the product name.

Pet Scams – According to the BBB of Western Pennsylvania, 80% of results for pet searches online are either fraudulent links or scams. Some scammers even use a local address. Best practice is to never send money to someone you don’t know prior to seeing the animal in person.

Promo Code ScamFake Coupons or Discounts – These can be delivered via email or shared on social media sites with the goal of gathering your personal information. Any offers that sound too good to be true most likely are. One recent example is this scam that promises $150 from Kohl’s if you share a Black Friday post.

Fraudulent Letters from Santa – Even Santa isn’t safe from identity theft! People have been scammed out of money when ordering a letter from Santa for their child. There’s no need to hire an unknown company, when the US Postal Service offers this for free every year.

Public Wi-Fi – Do not conduct sensitive business (e.g., shopping, banking, etc.) while on a public Wi-Fi network. Best practice is to keep your information safe by waiting until you can connect to a trusted network.

Charities and Fundraisers – Scammers will use your holiday empathy to their advantage. Go to to check the legitimacy of a charity/nonprofit before making a donation. You can learn more about charity scams and how to spot them by reading this blog post.

By Vickie Lubner-Webb

The perfect gift for your furkid

Holiday cheer is in the air! People are busy decorating their homes, baking cookies, picking out the perfect Christmas tree, and, of course, shopping for gifts. One of the most difficult family members to shop for is often a pet. According to Statista, there are now more pet-owning households (84.6 million) than those with children… Continue Reading

Stream FREE holiday hits thanks to Stingray

Get in the holiday spirit with a little help from BendBroadband and Stingray Music. Thanks to Stingray, you can stream commercial-free holiday music right from your computer, television, or mobile device as part of your BendBroadband programming package. The best part is that this gift comes at no extra cost to you. From classic Christmas… Continue Reading

Central Oregon Daily meteorologist named Volunteer of the Quarter

Central Oregon Daily meteorologist named Volunteer of the Quarter

Central Oregon Daily Meteorologist Dorrell Wenninger blew into town earlier this year and made a huge impact in the community in a very short time. The list of activities Dorrell volunteers for in Bend seems endless, but it’s this love of being involved and giving back that earned him the Volunteer of the Quarter designation… Continue Reading

Work holiday party etiquette

Tis the season to be jolly, but when it comes to holiday parties for your work, it’s important to keep proper etiquette in mind. On one hand, holiday parties are a great opportunity to let your coworkers see you in your best light (and maybe even impress your boss). On the other hand, inappropriate behavior… Continue Reading

7 hotel exercise tips

7 hotel exercise tips

On the outside, traveling for vacation or work can seem glamourous and exciting—and it can be. Travel can also be exhausting and throw you off your normal healthy routines. There is an easy way to get back in your normal groove—grab a workout. You don’t need a 5-star gym to make it happen. Your hotel… Continue Reading

Enjoy a free preview month of Sportsman Channel in October

Enjoy a free preview month of Sportsman Channel in October

If you love hunting, fishing, and outdoor adventure, you’re in luck. During the entire month of October, BendBroadband customers can enjoy a free preview of the Sportsman Channel. With nearly 200 shows to choose from, the Sportsman Channel has the perfect show for every outdoorsman. Here are some examples of what the Sportsman Channel has… Continue Reading