Author Archives: Customer Care

Be careful of scam artists when planning vacations

Across the country, this winter has been harsh. If you’re planning a trip to get away, please know springtime can be a popular time to travel, with many people ready to escape the winter weather. Because of the increased volume in travel, many websites will have deals and promotions. While you may be eager to book that cheap hotel room or flight, don’t be fooled by scammers.

According to the American Hotel & Lodging Association, 23 percent of consumers report being misled by third-party traveler resellers on the phone or online. This leads to a loss of money and chaos for consumers.

To avoid falling victim to a travel scam, follow these 5 tips from TDS Telecom.

  1. Research. Quickly do research on the third-party site you are using through a Google search. Search for the site’s name and words like “scam,” “complaint,” and “review” to see if other consumers have been tricked by this site.
  2. Call to confirm. Call the airline or hotel to confirm your reservation. There may be an issue if they do not have a record of your booking.
  3. Double check the URL. Before clicking on a link, carefully check to make sure there are no misspellings, extra letters, and make sure the site URL begins with https://. The “s” after http, stands for a secure website.
  4. Pay with a credit card. Booking accommodations with cash or check can leave you unable to prove the purchase or receive any help from customer service, like you would if you paid by credit card. Through your credit card company, you can file a report and dispute the charges if you fall victim to a scam.
  5. Use accredited apps. Consider using accredited apps like Hopper, Airbnb, HotelTonight, Kayak for deals and more. These apps have 5-star ratings, plenty of reviews, and come recommended by many.

In order to make your trip planning more enjoyable, use the best travel apps and your instincts to book accommodations and enjoy your trip. If you are unsure about a particular website or deal on a hotel or flight, do not book it before doing research on it.

For more information on travel scams, or more tips to keep you safe, use trusted resources like the Federal Trade Commission (FTC) or AARP.

By Sydney Kelly, Communications Intern


2019 Oscar drama and picks

By Kris Schulz Controversies are part of the Oscars and this years is no exception. Typically, though, it’s the nominees or winners, or perhaps the host that generates the controversies. This year, it’s the Oscar show itself. When Kevin Hart dropped out at host and they couldn’t find a replacement, talk of the Oscars started… Continue Reading

Tips to keep your data safe

Tips to keep your data safe

In 2018, there were multiple headlines about data mining and privacy breaches. If you were lucky, you weren’t impacted—this time. This week BendBroadband celebrates Data Privacy Day (Jan. 28),  so it’s the perfect time to take a look at your privacy settings and be aware of how and where your information is being shared. It… Continue Reading

The perfect gift for your furkid

Holiday cheer is in the air! People are busy decorating their homes, baking cookies, picking out the perfect Christmas tree, and, of course, shopping for gifts. One of the most difficult family members to shop for is often a pet. According to Statista, there are now more pet-owning households (84.6 million) than those with children… Continue Reading

Stream FREE holiday hits thanks to Stingray

Get in the holiday spirit with a little help from BendBroadband and Stingray Music. Thanks to Stingray, you can stream commercial-free holiday music right from your computer, television, or mobile device as part of your BendBroadband programming package. The best part is that this gift comes at no extra cost to you. From classic Christmas… Continue Reading

Central Oregon Daily meteorologist named Volunteer of the Quarter

Central Oregon Daily meteorologist named Volunteer of the Quarter

Central Oregon Daily Meteorologist Dorrell Wenninger blew into town earlier this year and made a huge impact in the community in a very short time. The list of activities Dorrell volunteers for in Bend seems endless, but it’s this love of being involved and giving back that earned him the Volunteer of the Quarter designation… Continue Reading

Work holiday party etiquette

Tis the season to be jolly, but when it comes to holiday parties for your work, it’s important to keep proper etiquette in mind. On one hand, holiday parties are a great opportunity to let your coworkers see you in your best light (and maybe even impress your boss). On the other hand, inappropriate behavior… Continue Reading

7 hotel exercise tips

7 hotel exercise tips

On the outside, traveling for vacation or work can seem glamourous and exciting—and it can be. Travel can also be exhausting and throw you off your normal healthy routines. There is an easy way to get back in your normal groove—grab a workout. You don’t need a 5-star gym to make it happen. Your hotel… Continue Reading