Category Archives: Outages

outages will appear on the top of the support pages.

Outage has been resolved

July 8th Statement from Kit Beyer, Director of External Affairs and Communications:
BendBroadband became aware of the outage at approximately 3 p.m. yesterday. It is believed a commercial dump truck with an extended bucket accidently ripped down a 72-count and a 144-count aerial fiber cable. Unfortunately, this impacted nearly 22,000 customers in La Pine, Sunriver, and Bend, Oregon and LaCenter, Washington.

BendBroadband crews worked through the night on repairing the extensive damage and have been responding to hundreds of customer inquiries.

BendBroadband has been actively providing updates on our restoration work on our social media channels as soon as we get updated information from the field.  BendBroadband understands how important our services are to our customers and appreciates their patience.

At this time, service is close to being fully restored.  Several communities are already restored and back in service.

Outage Timeline:

July 7, 2021, 2:49 p.m.: BendBroadband is aware of an outage impacting customers in Bend, La Pine and Sunriver. We are currently investigating the issue and will post updates as they become available.

July 7, 2021, 6:08 p.m.: Our field service techs are beginning to splice the damaged fiber cable. We will have services restored as soon as possible, but currently estimate return of service is mid-morning.

July 8, 2021, 11:05 a.m.: Our field service techs are continuing to splice the damaged fiber cable. Service is starting to return in some areas. La Pine and Sunriver services are back online.

July 8, 2021, 12:39 p.m.: Crews are about 75% done splicing. Services will continue to return as crews complete the last 25% of the splicing.

July 8, 2021: 2:02 p.m.: Splicing is now 90% done in Bend. Services will continue to return as splicing crews complete the work.

July 8, 2021: 5:35 p.m.: Outage has been resolved.

Sun outages expected Oct. 4-13

Dear BendBroadband customers, Each spring and fall, TV service for TDS customers experience a technical phenomenon called “sun outages.” This fall, the solar satellite interference are expected from Oct. 4-13. Solar interference happens when the sun’s path across the sky gets lower each day. During the spring and fall for about two weeks, the sun… Continue Reading

Spring sun outages may impact your TV

Twice a year, all television customers (not just BendBroadband TV customers) may experience some degree of television interference due to sun outages. This spring, the solar satellite interference is expected from about Feb. 25 until March 12. Sun outages happen due to solar interference. For a few weeks every spring and fall, the sun is… Continue Reading

Sunriver network upgrade complete

Sunriver network upgrade complete

The network upgrade in Sunriver is complete. Your service should return automatically. If it doesn’t, restart your modem. Most of the time that will resolve issues so you don’t have to contact tech support. However, if you continue to have issues after restarting, call our tech support reps at 1-541-803-8090. UPGRADE NOTICE: During the early… Continue Reading

BendBroadband service, network upgrades

The first of several network upgrades was completed in the BendBroadband service area on March 21. The scheduled upgrade in the communities of Bend, Redmond and Terrebonne improved capacity of the network for 13,000 BendBroadband customers. These upgrades took place during the standard maintenance window of midnight to 6 a.m. Everything is done to make… Continue Reading

Kids spend how much time online?

How much time do you think your kids spend using media everyday—Three hours? Five hours? Try NINE. According to some recent research, no joke, kids ages 8-18 spend about nine hours using media on any given day (more than they might sleep!). That includes watching TV, videos, movies, playing video games, listening to music and… Continue Reading

Be careful what you type: scams (and malware) lurk in misspellings

Be careful what you type: scams (and malware) lurk in misspellings

We all make typing mistakes, but due to a new type of scam, your fat fingers could cost you—big time. It’s called typosquatting—creating a website that has a domain name that’s very similar to a legitimate, popular website, but takes advantage of common misspellings or accidental keystrokes. Examples recently discussed in the media include “twtter.com,”… Continue Reading

Don’t fall for scareware

Don’t fall for scareware

Our Remote PC Support team has been fielding lots of calls from customers asking about what’s known as “scareware.” Designed to scare you into action, these real-looking popup windows “warn” you about security vulnerabilities and urge you to call a 1-800 number for help. The thing is, it’s a scam—these popups are NOT from BendBroadband.… Continue Reading