Update, 2:19 p.m.: Crews have replaced a newly upgraded piece of equipment that failed. Modems are now beginning to come back online. [Original post, 1:53 p.m.]: We have engineers investigating an Internet/VoIP outage for a section of our customers. We will update you as soon as we have more information. Continue Reading
Good morning. Our planned Internet outage for overnight maintenance has extended beyond the 6 a.m. end time for a portion of our service area. Our teams are working diligently to bring those areas back online, and we will keep you posted on details as they come in from the field. We apologize to those of… Continue Reading
Two weeks ago, we took down phone and Internet service during our early morning maintenance window to make improvements to our network. Those improvements set the stage for an additional three nights of planned maintenance this week, during which we will complete the work to double broadband network capacity for the second time this year.… Continue Reading
Last spring, we doubled the capacity of our cable broadband system, and we’re in the process of doing it again to ensure you have a good experience with our products. Next week, BendBroadband will take down phone and Internet services in order to make upgrades to our network. Planned maintenance will occur between midnight and… Continue Reading
We’ve identified a couple of issues that are causing the majority of email problems for our customers. If you’re having trouble sending and/or receiving email in an email client (e.g. Outlook) on your PC or mobile device, here are some things to try. • In the settings for your client or device, the “username” field… Continue Reading
Last night, we successfully moved all BendBroadband email customers to a new email system that is more robust and more reliable than our old system. That’s great news. Going forward, customers who use bendbroadband.com, bendcable.com and chamberscable.com addresses will have sturdier email service, and those who use webmail at bendbroadband.com will enjoy a much-improved email… Continue Reading
Hello! If you’re reading this, chances are your bendbroadband.com, bendcable.com or chamberscable.com email address has stopped sending and receiving email. That’s because we’ve begun upgrading our customers’ email service, as noted here, here, here and elsewhere. First of all, don’t worry: No emails have been lost. They’re waiting to be delivered to your new inbox. But… Continue Reading
According to the stat gurus on BendBroadband’s Technical Support team — available 24/7! — around 10 percent of the calls the department receives in a given month are for email-related issues. And many of those issues could have been resolved more quickly, or not prompted a call for help at all, if the customer knew… Continue Reading
We’re online, but we’re not being safe about it. The results of a new study reveal people don’t understand key elements of cybersecurity. Worse, even those that are aware of the risks are doing things they know they shouldn’t, upping the odds they’ll get scammed. The AARP interviewed 800 people age 18 and older over… Continue Reading
[Update, 12:07 p.m.] Thank you for your patience. Our engineering teams have re-routed all email traffic and we are seeing email traffic flow; however, it will take a bit of time for the backlog of emails to distribute. This means you will see still see some delays as the system catches up. Again, we thank… Continue Reading
