Category Archives: Press Release

Important news from BendBroadband

COVID-19 Update for Customers

We are committed to keeping you connected.

BendBroadband is committed to offering reliable, resilient communications service to our customers, in good times and in times of crisis. We anticipate the COVID-19 viral outbreak will increase Internet usage demands as more customers find themselves working, learning and otherwise staying at home. We’d like to share our operations support and business continuity strategy with you, so you can rest assured your service is supported.

Our Pandemic Tactical Team is actively monitoring the situation in a coordinated manner with federal, state, and local health and safety officials. We are implementing the following strategies and protocols to protect our customers and employees, while also keeping our network performing for you.

Specifically:

  1. Our network infrastructure is built and maintained to anticipate future demand, not simply to keep up with what today might bring.
  2. Our Business Continuity Plan further addresses crisis events. The cornerstone is a robust, redundant network with backup systems strategically placed to safeguard against unexpected disruptions in the network. We are taking steps to monitor available bandwidth and will increase staffing to address isolated incidents, if they arise.
  3. Our Operations team leverages real-time technology with human expertise to match customer bandwidth demand with system performance.
  4. Our geographically diverse workforce is able to transfer traffic, inquiries and workload to alternate locations if needed. Our workforce is also equipped to work from home as much as necessary to adapt to evolving CDC recommendations.
  5. All non-essential travel and in-person meetings are being suspended in lieu of virtual meetings.
  6. Any staff that interacts directly with customers has received additional hygiene training and sanitation toolkits, to ensure both the employee and the customer is fully protected.
  7. Before scheduling business or in-home visits, customers will be asked if anyone in the home or business is exhibiting symptoms. To maximize everyone’s safety and to prevent further spread of illness, our staff may ask for your cooperation in rescheduling service appointments if the status has changed by the time of the appointment.
  8. We would like to proactively ask for your patience when it comes to scheduling on-premise technician visits. We may experience some unavoidable periods of peak demand if we have staff following CDC recommendations for self-isolation.
  9. Finally, we are committed to supporting customers who are the hardest hit by the economic challenges attributed to the outbreak. Customers directly impacted by the coronavirus pandemic will remain connected and late fees will be suspended for at least the next 60 days.
  10. New customers with students or financial need will be eligible for 60 days of free internet access, to help assist with work- or school-at-home scenarios.

If you have any service-related questions or concerns, please reach out to us at 541-803-8015.

We sincerely wish the best for you and yours through this challenging time.

BendBroadband (TDS) Announces Free Broadband Access for New K-12, College Student Households and More For 60 Days

Internet access will be provided to new customers in qualifying programs BendBroadband, a subsidiary of TDS Telecommunications LLC (TDS®), announces plans for supporting residential customers during the COVID-19 pandemic. BendBroadband will be offering broadband access to low-income individuals and/or families with children and college students for 60 days. This offer is for new customers in… Continue Reading

1 Gigabit speeds now available in Bend

BendBroadband launches fastest speeds ever in Bend Bend, Oregon – BendBroadband is now offering 1 Gig internet speed for Central Oregon customers. Customers can now go faster than ever before with packages from 100Mbps to 1Gig for residential customers. “Since 2014, BendBroadband has invested more than $60 million in its network infrastructure in Central Oregon,”… Continue Reading

Defending Privacy: BendBroadband offers tips to stay cyber-safe

October is National Cyber Security Awareness Month–the perfect time to give your accounts and devices the protection they deserve, and learn about the current threats you face online. While there is no sure-fire way to guarantee you won’t be threatened by a cyber-attack, BendBroadband has some guidelines that everyone can use to fight back against… Continue Reading

BendBroadband launches faster speeds in Madras and Prineville

Network investments in communities will keep users happy with faster internet speeds BendBroadband is now offering internet speed packages from 100Mbps to 600Mbps in Madras and Prineville for business and residential customers. The new speeds are more than a 500% increase from the previously offered packages of 5Mbps to 100Mbps. Over the last several years,… Continue Reading

KTVZ, KOHD removed from Madras, Crooked River Ranch, Prineville, Culver and Metolius

KTVZ (NBC) and KOHD (ABC) were removed from the Madras, Crooked River Ranch, Prineville, Culver and Metolius lineup on July 31. Customers in these locations were notified of the changes directly. These five communities are located in the Portland Designated Market Area (DMA). KTVZ and KOHD are licensed in the Bend DMA. TDS is required… Continue Reading

TDS donates $3,000 to Guide Dogs for the Blind Inc.

Guide Dogs for the Blind Inc. received the most employee votes in TDS’ 50 for 50 Golden Year of Giving initiative. BEND, Ore. (June 18, 2019) — To celebrate its 50th anniversary, Telephone and Data Systems (NYSE:TDS) has launched the 50 for 50 Golden Year of Giving initiative. In conjunction with its subsidiaries—TDS Telecom, OneNeck IT Solutions, Suttle-Straus and… Continue Reading

Fiber coming to La Pine, Oregon

BendBroadband is bringing cutting-edge fiber technology to La Pine, Oregon. The benefits include: ·         Superior Internet service ·         Speeds up to 1 Gbps ·         Plenty of bandwidth for all your devices BendBroadband has been working with High Desert Utilities to construct the fiber network over the last few months. When construction starts in neighborhoods, door… Continue Reading

Central Oregon Daily News Receives 6 Emmy Nominations

Known for their unique way of telling news through “Storytelling of all That Matters to Central Oregonians,” Central Oregon Daily News received six Emmy nominations for their news programming featuring the leadership of news and sports reporter, Eric Lindstrom. The nominations come from the Northwest chapter of the National Academy of Television Arts and Sciences.The… Continue Reading

Extreme contract demands could leave viewers in the dark

Though TDS has never gone dark with any major network, Nexstar Broadcasting Inc., (Nexstar), may refuse to allow BendBroadband/TDS to retransmit some local stations. Despite TDS’ best efforts at keeping these stations on, BendBroadband customers in the Madras, Crooked River Ranch and Prineville areas may find that KOIN (CBS, Decades and getTV) could no longer… Continue Reading